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Ask A Librarian


Ask A Librarian is brought to you by the AskAway Service. There are two ways to ask online reference questions at Lincoln Library:

  • By email--Complete the Email Reference form and your question will be answered within 24-48 hours.  This is most appropriate for non-urgent questions, or questions dealing specifically with Lincoln Library, such as policies or local information.
  • By chat--Complete the Chat Reference form and your question will be answered within minutes, with possible follow-up by email.  This is appropriate for questions that need a quick, short answer.  Because the chat service is staffed by librarians across the country, questions should not be specific to Lincoln Library, or require special knowledge of Springfield to be answered.

To reach the Reference Department by phone, call 217-753-4900, ext. 230.